Frequently Asked Questions

Contact & Support

How can I get in touch with your technical team?

You can contact our technical team via phone at 01302 337 337, email at technical@doncastercables.com, or use our contact form. Our technical experts are available during business hours to assist with your queries.

Do you offer on-site technical support?

Yes, we offer on-site technical support for complex installations or troubleshooting. Our engineers can visit your site to provide expert advice and assistance. Contact us to arrange a site visit.

Can you provide training for our team?

We offer training programs for installation teams, engineers, and technical staff. Our training covers cable selection, installation best practices, and safety procedures. Contact us to discuss your training needs.

What are your business hours?

Our business hours are Monday to Friday 8:00 AM - 5:00 PM, and Saturday 8:00 AM - 12:00 PM. For urgent technical support outside these hours, please contact our emergency support line.

Ordering & Delivery

What are your minimum order quantities?

Minimum order quantities vary by product type. For standard products, we typically have low minimums, while custom products may have higher minimums. Contact our sales team for specific details.

What are your delivery times?

Standard products are typically available for next-day delivery. Custom cables may require 2-4 weeks depending on complexity. We offer express delivery options for urgent requirements.

Do you offer international shipping?

Yes, we offer worldwide shipping. We work with reliable logistics partners to ensure safe and timely delivery to international destinations. Contact us for shipping quotes and delivery times.

What payment methods do you accept?

We accept various payment methods including bank transfer, credit cards, and trade credit for approved customers. Payment terms can be discussed with our sales team.

Product Information

What types of cables do you supply?

We supply a comprehensive range of cables including power cables, control cables, instrumentation cables, data cables, and specialized cables for various industrial applications. Our product range includes both standard and custom solutions to meet your specific requirements.

Do you offer custom cable solutions?

Yes, we specialize in custom cable solutions. Our technical team can work with you to design and manufacture cables that meet your specific requirements, including custom lengths, colors, markings, and technical specifications.

What certifications do your cables have?

Our cables meet various international standards and certifications including BS7671, IEC, EN, and other relevant industry standards. We can provide certification documentation for all our products upon request.

How do I choose the right cable for my application?

We recommend using our cable size calculator tool, or you can contact our technical team for assistance. Factors to consider include voltage rating, current carrying capacity, environmental conditions, and installation method.

Quality & Warranty

What quality standards do you follow?

We maintain strict quality control throughout our manufacturing process. Our products meet or exceed relevant industry standards and we hold various quality certifications including ISO 9001.

What warranty do you provide?

We provide comprehensive warranties on all our products. Standard products typically come with a 12-month warranty, while custom products may have extended warranty periods. Full warranty details are provided with each order.

How do I report a quality issue?

If you encounter any quality issues, please contact our customer service team immediately. We have a dedicated quality department that will investigate and resolve any concerns promptly.

Do you provide test certificates?

Yes, we can provide test certificates for all our products. These include electrical tests, mechanical tests, and any other relevant testing as required by your specifications.

Technical Support

How do I calculate the correct cable size?

Use our online cable size calculator tool which is based on BS7671 Requirements for Electrical Installation. Simply input your requirements including current, voltage, length, and installation method to get the recommended cable size.

What installation methods are supported?

We support all standard installation methods including Method A (enclosed in conduit), Method B (enclosed in conduit on wall), Method C (clipped direct), Method D (direct in ground), and Method E (free air).

How do I handle voltage drop calculations?

Our calculator automatically handles voltage drop calculations based on your input parameters. The tool considers both single-phase and three-phase systems and provides results that comply with BS7671 regulations.

Can you provide technical drawings and specifications?

Yes, we can provide detailed technical drawings, specifications, and datasheets for all our products. Contact our technical team with your specific requirements.

Common Questions